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Accidents happen. It pays to be prepared

With the move to level 2 lockdown, many restrictions have been relaxed to allow greater personal freedom and to open-up our crippled economy. More people might be returning to work and also with interprovincial travel permitted this will result in more cars on the roads and an increased likelihood of accidents.

Being involved in a car accident can be a traumatic experience that we all wish we could avoid, but unfortunately it is an unplanned event that has inconvenient or undesirable consequences.

For this reason, it is important that we equip ourselves with knowledge of how to prepare for such an unfortunate event.
Here’s some Do's and Don’ts that will help guide you in an event of an accident to make the claims process as easy and convenient as possible:

• Stop immediately: Aside from the fact that leaving an accident scene is illegal, it is important to stop as civil consequences may arise from the accident such as claims for damage to property or personal injury. A complete and accurate account of the accident is therefore of critical importance. 
• Call emergency services: If someone is injured or killed it is important to get emergency services to your location as quick as possible. You can also make use of your Roadside assistance Emergency services provided by your Insurers. The police or traffic officer at the scene of the accident will take down a statement and compile a report, especially if someone is injured or deceased. 
• Get detailed information: Get as much information as you can of all other motor vehicles involved in the accident such as: 
 * driver’s names 
 * identity numbers 
 * addresses
 * telephone numbers 
 * description, sketch and/or pictures of the vehicles 
 * registration numbers and any relevant details from the license discs 
 * the date, time and address of the accident 
* the weather and road conditions 
* details of tow truck drivers
 * details of police and emergency medical personnel
• Keep notes: Keep extensive notes about all conversations and receipts for all expenses pertaining to the accident. Having a paper-trail will assist with your claims process. 
• Notify your insurer: It is important to understand, even before you are in an accident, what your insurance cover entails and to contact your insurer as soon as possible. Ensure that you have your insurers’ emergency services telephone number readily available on your cell phone or via an App.

• Don’t panic: Panicking will only cloud your judgement. We know it is a tough ask when you find yourself in such a situation but try and remain calm so that you can think clearly and contact emergency services and your insurer.
• Don’t move your vehicle: Members of the public are not allowed to move vehicles until the police arrive at the scene especially if people were injured or killed in an accident. Moving your vehicle could also impact you negatively if there are civil consequences. 
• Don’t negotiate: It is best to let your insurer communicate directly with the other party(ies) involved and/or their insurer. 
• Don’t allow your vehicle to be towed until you have insurer authorisation: Contact your insurer as quick as possible is to arrange for an authorised towing company to assist you. Most insurers include this service as part of the cover plan. If you do not have towing cover with your insurance, ensure that you have details of the towing company and the tow truck driver. 
• Don’t delay: Contacting your insurer as soon as possible is important. If you need to submit a claim, it is best not to wait and kick start your claims process while the incident is fresh in your mind.

It is of critical importance to read your policy document thoroughly, know your rights and responsibilities and most importantly what you are covered for should the unfortunate event of an accident occur. This will help you in understanding the insurer’s claim process and to avoid finding out at claim stage that you are not covered for what you thought you were covered for.

For any assistance please phone our office 031-5021922 or visit our website


Article credits: FANews, written by Vickey Swanevelder, Executive Head: Claims & Client Experience at Momentum Short-term Insurance 


‘Broker’ vs independent financial advisor: the Key Differences

The differences between financial advisors and independent brokers are often misunderstood and misrepresented. In the wake of recent legislative changes to the status of financial advisors, it is important for all consumers of financial services to have a clear and accurate understanding of the implications of the different statuses.

Unfortunately the above-mentioned article provides a rather one-sided view of the value propositions and implications of the various advisor statuses. We believe prospective customers would benefit from a more balanced view of the value offered by non-independent advisors (i.e. advisors affiliated to a product supplier).

The term ‘broker’, which has largely fallen into disuse, referred to an independent sales person who sold financial products to members of the public.

Today, only licensed and qualified financial service providers may provide financial advice and intermediary services, including the sale of financial products. This means all licensed financial advisors, regardless of their independence, may provide financial advisory as well as product sale services.

Where a product is sold with no analysis, advice or recommendations, legislation requires that risks attached to such a sale need to be explained clearly. Most advisors today will not offer a product before the customer’s financial position has been analysed, with relevant financial needs and goals identified to enable the right recommendations and advice.

This advisory service is a professional service regulated by the FAIS Act to ensure that every advisor has the required skills, knowledge, licensing and professional accountability.

The cornerstone services of the advice process, whether conducted by an independent or non-independent advisor, is analysing the customer’s financial position relative to their needs and goals, drafting a holistic financial plan and providing strategies to meet these needs.

These days the difference between an independent and non-independent advisor therefore becomes relevant only when considering the products that can be recommended and sold.

While it is true that an independent advisor is able to provide a broader range of solutions across various insurers and platforms to meet the customer’s needs, they will need to perform a comprehensive comparative analysis. Identifying the differences in offerings is necessary to enable the customer to make an informed decision.

This, however, does not mean that a non-independent advisor will not also be able to provide a range of solutions that is also sufficient to address the customer’s needs. Nor does it mean that the customer will in any way be hampered from achieving his/her financial goals when dealing with a non-independent.

The value that a non-independent advisor offers is their strong focus on quality financial planning and advice processes and outcomes, combined with an in-depth understanding of their smaller focused suite of solutions/products. The advantage of a more limited selection of products is that it enables the non-independent advisor to structure and customise these products to best meet the needs of the customer.
The disadvantage being tied to one product supplier is that you have nothing to compare it to. If terms or increases are applied the Broker can not move the policy to another Insurer as they are tied to one product supplier, which in turn is not giving the client the benefit of comparisons or the opportunity to move their portfolio to a different risk carrier.

The changes in legislation have ensured that the regulated advice processes across the entire industry are focused on advice as opposed to product sales. The “after sales” servicing policy as well as the provision of continuous advice (also referred to as customer reviews) are mandatory for all.

While many independent and non-independents are remunerated by commission, many financial services providers also have advice fee structures in place, should a customer prefer this payment option.

In short, what every consumer needs to know is that there are indeed key differences between independent and non-independent advisors, but each has its own distinct advantages and disadvantages.

For any assistance from an Independent Advisor with numerous product offerings with various Insurers please feel free to visit our website

Article featured in Moneyweb 11/9/2020 by Lizl Budhram, head of advice, Old Mutual Personal Finance.
(This article is aimed more at the Long Term Industry